The consumer has a period of fourteen calendar days to return at his expense the product(s) he ordered, without penalty and without giving any reason. This period starts from the day after the day of delivery of the order. For goods that are the subject of successive deliveries, the withdrawal period begins on the day after the day of the first delivery.
This right of withdrawal does not apply to the professional buyer.
If the aforementioned conditions are met, the purchaser will be reimbursed, within fourteen calendar days from the date of withdrawal, for any sums he may have paid in payment.
The purchaser does not have a right of withdrawal in the case of contracts for the supply of goods which are made to the purchaser's specifications or which are clearly personalised or which, due to their nature, cannot be returned or are liable to deteriorate or expire quickly, nor in the case of the supply of audio or video recordings or computer software which has been unsealed by the purchaser, nor in the case of the supply of newspapers, periodicals and magazines.
MODEL RETRACTION FORM
(Please complete, copy and paste and return this form only if you wish to withdraw from the contract) -
To the attention of [the company insert here its name, geographical address and, when available, its fax number and e-mail address] ...................................................................................................................................................................................……………………………………………………………………………………………………………………………………………………………… .
- I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of the service (*) below ...................................................................................................................................................................................
- Ordered on (*)/received on (*)............................................................................................................................
- Name of the consumer(s) ........................................................................................................................................................................................................................................................................................................
- Address of the consumer(s) ............................................................................................................... ...................................................................................................................................................................................
- Date ...............................................................................................................
- Signature of the consumer(s) (only in case of notification of this form on paper) ...................................................................................................